Ticket Engagement Quality
Engagement
20250908-17 — Grinding Media South Africa Pty Ltd
Customer waiting
confidence 0.92
The ticket was created 2025-09-08 for a license renewal with a 2025-09-15 deadline. On 2025-09-09, lisaferguson coordinated with MJ and obtained the customer's license list and renewal amount. The ticket has been parked in 'Waiting For Customer' status for the last 204 days with zero tech follow-up whatsoever—the customer was supposed to confirm and arrange the purchase over a year ago but never replied, and MJ has not sent a single nudge or status check in 373+ days.
Next action
MJ should send a public email to Grinding Media today asking whether they completed the license purchase and confirming whether they still require the Cloud on Demand migration.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
373.6 d
Days since last tech note
373.6 d
Days since last tech time entry
—
Tech notes
5
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
100.0%
Current status
Waiting For Customer
Days in current status
204.0 d
Customer wait status active
yes
Vendor wait status active
no