Ticket Engagement Quality
Engagement
20260223-28 — Grinding Media South Africa Pty Ltd
This Medium-priority MFA configuration ticket has been assigned to MJ for 206 calendar days (opened 2026-02-23, no activity since). It remains in 'In Progress' status with zero human tech notes, zero time entries, zero LISA activity, and zero customer communication across its entire lifetime. The ticket was created and last modified on day one only, then disappeared entirely. MJ has never engaged this work.
Next action
MJ must immediately review whether this MFA conditional access configuration for Grinding Media South Africa Pty Ltd is still needed. If so, MJ should resume work and send a public update with a completion timeline. If not, close it today with a summary note. If MJ is unavailable, reassign the ticket immediately.
Signals