Engagement

MJ placed Order 4520064465 with the supplier on 2026-02-26 and noted internally that an installation date had not yet been provided. The ticket entered 'Waiting Service Provider' status that day and has remained there for 203 calendar days — over 6 months — with zero follow-up from MJ or any human tech. No time entries have been logged and the customer (Grinding Media South Africa Pty Ltd) has received no communication whatsoever since the order was placed. This is a critical engagement failure: while the vendor-wait is legitimate, MJ must re-engage the supplier immediately and notify the customer of the delay.

MJ should contact the supplier today to confirm the current status and expected installation date for the VC System relocation, then send a public note to Grinding Media South Africa acknowledging the long delay, providing a realistic timeline, and committing to weekly check-ins with the supplier.