Engagement

This ticket has been parked for 237 calendar days (over 8 months) with exactly one tech activity: an internal email from MJ on 2026-03-02—the day it was created—requesting SIM card status from the provider. No follow-up, no time entries, and zero customer communication have occurred since. The ticket remains stuck in 'In Progress' status with no evidence of active work or engagement. The customer's dongle connectivity issue has gone completely unaddressed for eight months.

MJ should immediately retrieve the SIM/dongle status from metro Fibre and send a public update to the customer confirming issue resolution or current status. If the ticket is obsolete or the customer is unreachable, document findings and close. This cannot remain open.