Engagement

This Medium-priority disaster recovery test ticket was created on 2026-05-07 with a clear action: Jordan must engage Tony to confirm the scope of the DR test before proceeding. Over 151 calendar days (approximately 107+ business days) have elapsed with zero human tech engagement—no notes, no time entries, no follow-up from Jordan. The customer has not replied, and no LISA automation activity is visible. The ticket sits assigned to Jordan in Pending status with no tangible progress on the stated requirements.

Jordan should contact the CraigCor account (via Tony or the primary contact) today to establish whether the DR test is still required, document the scope, and either schedule the test or formally close the ticket if the business need has lapsed.