Engagement

Andre worked actively on this Xneelo migration from 2026-08-11 to 2026-08-26, coordinating with customer Hein Gous and the supplier on mailbox configuration. However, all four of his notes are internal—the customer received zero public updates. The ticket then went dormant for 57 days with no tech engagement. On 2026-10-22, the status was moved to 'Waiting For Customer,' but with no public note from Andre asking what he is waiting for. After 158 days and zero customer replies (customer_note_count: 0), this ticket has been abandoned in the field.

Andre must send a PUBLIC customer note today summarizing the mailbox migration completed by Xneelo on 2026-08-21, confirming the current DMARC score, and explicitly asking the customer to verify mailbox access and confirm if any DMARC remediation is needed. Include a specific response deadline.

No reassignments. Andre remains assigned throughout. The status change to 'Waiting For Customer' on 2026-10-22 appears to be an automated rule or system action, not a note from Andre.