Engagement

This 139-day-old cloud failover server order was approved by the customer on 2026-05-19 and remains assigned to Jordan. The most recent tech activity was 6.98 days ago (2026-09-29) when Jordan posted the only public note: a promise to copy servers to Proxmox 'over this weekend' and push them to the cloud. No follow-up update has appeared since despite that promised work window having passed. Of 6 tech notes across 139 days, only 1 is public — the customer has been left uninformed about progress. A critical gap spans from 2026-08-11 ('Pending Fiber installation') to 2026-09-29, during which Jordan did not communicate for 49 days before returning to indicate fiber had come online.

Jordan should post a public update today confirming the outcome of the promised weekend server-copy work and providing the customer a specific timeline for cloud failover readiness.

No reassignments. One visible internal handoff: Jordan asked Andre to install Proxmox on 2026-06-25 but no reply or follow-up from Andre is visible. lisaferguson posted one internal note on 2026-06-09 about obtaining the Kerio licence; no explicit handoff chain documented.