Engagement

This ticket transitioned to 'Waiting Service Provider' on 2026-10-23 (0.68 days ago) while awaiting BVS number porting for 013 880 1848. Tyrone confirmed this status in an internal note the same day. While the 5-day concern threshold is not yet reached, the ticket is objectively vendor-dependent and requires monitoring to prevent being forgotten. Lisa Ferguson has driven 122 days of engagement: discovery and client documentation (June–July), vendor onboarding and SLA signature (August), equipment access coordination and document submission (September–October). Tyrone joined in late August to support implementation. Last public customer update was 2026-10-20 ('Documents sent to vendor to request number porting'). The progression is appropriate for a VoIP migration workflow.

Lisa Ferguson or Tyrone should follow up with BVS on 2026-10-27 (three business days from status transition) to confirm the porting request is in progress, then send a public note to the customer with an estimated completion date.

No reassignments. Lisa Ferguson remains assigned throughout; Tyrone collaborates as supporting tech from late August onward.