Ticket Engagement Quality
Engagement
20260626-37 — Rate Direct SA
This 118-day website development project has consistent human engagement with the most recent activity from Hannah on 2026-10-22 (less than one day ago). Although Jordan is formally assigned, Hannah has carried 19 of 20 technical notes, progressing the work through customer requirements gathering on 07-16, a developer handoff to Veronique on 09-14, and now toward server deployment and go-live. The project showed clear momentum with a successful customer demo on 2026-10-19. No waiting statuses are active.
Next action
Confirm whether Jordan is actively engaged in the server deployment phase or whether Hannah is delegated to manage the ticket on his behalf. Consider having Hannah post a public customer-facing note with the go-live timeline once server setup is confirmed, since all current customer communication occurs via external email outside the ticket.
Churn observations
Work has transitioned through Hannah (requirements/sales coordination), Veronique (development), and now Jordan/Andre (infrastructure) in functional handoffs rather than chaotic reassignments. Jordan is assigned but has zero visible notes; Hannah is carrying ticket management. One payment-related note from Lisa Ferguson (user 14059) appears on 2026-08-27.
Signals