Engagement

This 86-day audit ticket has been inactive for 20.81 days with no human tech engagement visible since lisaferguson's final note on 2026-10-01. Four tech notes (two public, two internal) were clustered in late August through early October, focused on invoicing and internal delegation to Jordan for investigation — no evidence of actual audit work completion. The ticket is currently assigned to Hannah, but she has zero visible activity on it. A recent status change to 'In Progress' occurred 0.84 days ago with no accompanying note or follow-up action. The customer (Council for Debt Collectors) has received no communication in over three weeks despite the ticket remaining open.

Hannah should send a public update to Council for Debt Collectors immediately acknowledging the gap since 2026-10-01, confirm the audit scope (IT policy assessment, AWS protocols, disaster recovery validation), provide a realistic timeline, and either commit to executing the work or escalate to an appropriate resource.

Ticket reassigned from lisaferguson (active until 2026-10-01) to Hannah (currently assigned with no visible activity). Possible internal handoff to Jordan on 2026-09-30 left unresolved with no follow-up visible from either party.