Engagement

Andre initiated contact on 2026-08-03 with an internal note asking the customer (Jared) for migration window, IP dependencies, and DNS details. On 2026-08-12, Andre sent a follow-up email message stating he would proceed with the migration on Friday 3PM unless the customer replied. No customer response is visible in the ticket record. For the subsequent 64 days, Andre logged no notes, no time entries, and no follow-up — despite his stated deadline having long passed. The ticket status was moved to 'Waiting For Customer' on 2026-10-14 (0.95 days ago), but this status change carried no new note or engagement from Andre to confirm the customer received his requests or to handle the silence.

Andre should send a public note to the customer today acknowledging the 64-day lapse, confirming delivery of the prior emails, providing a new migration timeline, and explicitly re-requesting the required information (availability, IP dependencies, DNS records). If the customer confirms they no longer need this migration, the ticket should be closed.