Engagement

This ticket has experienced zero human tech engagement for 37.74 calendar days (approximately 27 business days), with the last note logged by lisaferguson on 2026-09-07 11:21 confirming the porting was scheduled. Despite being assigned to Tyrone, no technician has touched the ticket since then. The ticket was moved to 'Waiting For Customer' status approximately 2.93 days ago, but there is no visible evidence that Tyrone or any human tech has communicated to the customer about what they are waiting for, confirmed current blockers, or established a follow-up timeline. Both customer notes and technician notes are entirely absent for the past month.

Tyrone should immediately contact the customer to re-establish the project status, confirm what specifically the customer must provide (e.g., equipment access, network configuration), set a hard deadline for their response, and send a public note outlining the blockers and next review date.

Work was shared informally between lisaferguson (who drove most public customer communication) and Tyrone (the assigned tech) through early September. No formal reassignments visible, but unclear ownership may have contributed to the abandonment after 2026-09-07.