Engagement

This 71-day ticket has zero customer communication—all 12 notes are internal, and Vaneshri at Magotteaux has heard nothing about the laptop replacement status or delays. Work began well: Lisa coordinated with DBM (Aug 19–23), Justin engaged Hannah on specs (Sept 29), and Hannah prepared quotes. By Oct 1, Justin approved Hannah's revised quote. On Oct 7, Hannah reported the supplier has no Lenovo T14 stock until late November. Since then—17 calendar days ago (12+ business days)—nothing has happened. No customer update, no procurement follow-up from Hannah, no reassignment to clarify ownership. Justin (the assigned tech) has not touched this since Oct 1.

Justin should immediately contact Hannah to confirm the procurement status and supplier ETA, then send a public reply to Vaneshri today explaining the laptop replacement timeline, the late-November availability window, and expected next steps.

No explicit reassignments, but clear implicit handoff: Justin directed Lisa to collect the machine (Aug 31), then tasked Hannah with supplier coordination (Sept 29). After Hannah's Oct 7 supplier update, the ticket appears to have been dropped. No clarity on whether Hannah remains the primary handler or if Justin is waiting for her input.