Engagement

Most recent tech activity (Hannah's internal note on 2026-10-21) occurred 0.61 days ago, meeting the 3-business-day threshold for active engagement. However, this metric masks critical coordination and communication failures. The assigned tech Jordan last engaged on 2026-10-07 (14 days ago) with a single note about an audit spreadsheet. More significantly, the customer (Hilda) has received zero communication for 54 days despite six internal tech notes passing between Tyrone, Tony, and Jordan. The original SharePoint restructure request—submitted 2026-08-20 with revised specifications on 2026-08-28—remains unaddressed. Today a new investigation scope (migration impact analysis) was added without updating the customer on the original deliverable status or timeline.

Jordan should send a public update to Hilda today acknowledging the 54-day communication silence, confirming the original SharePoint requirements are still in scope, and providing a realistic implementation timeline that accounts for the new migration analysis request added today.

Visible handoff chain: Tyrone (initial work Aug 24–28) → awaiting Tony's direction (Sep 29) → Jordan assigned Oct 5 via Hannah. Hannah remains the coordinator, posting reassignment instructions (Oct 5) and new requests (Oct 21). No customer-facing communication since Aug 28.