RITO Ops

20260903-18 — Electrocomp

Medium
Status In Progress Assigned Hannah Opened 52.8 d ago Modified 20.7 d ago Ticket id 24367654
Healthy confidence 0.85

Hannah has been actively engaged on this 32-day quote request with 13 notes spanning September 9 through October 5. Most recent activity was yesterday (Oct 5) when she scheduled a meeting with Tony and Jordan for today at 15:00. Clear progress is visible: deal registration with Pinnacle, NAS quotes obtained from PC International, server specification refined in collaboration with Jordan, and internal coordination sustained throughout. However, every single note is internal — Electrocomp has received zero customer communication in 32 days on a quote request that is nearing resolution.

Hannah should send a public update to Electrocomp today before or immediately after the Tony/Jordan meeting, confirming the quote is being finalized and setting a delivery date. A month-long silence on a quote request risks customer frustration even though internal work has been steady.

No reassignments. Jordan is a supporting collaborator (asking for specs, approving direction) but Hannah remains the assigned technician and the primary driver throughout.

Deterministic measurements

computed in Python, not LLM-derived
Days since last tech activity 17.3 h
Days since last tech note 17.3 h
Days since last tech time entry —
Tech notes 13
Tech time entries 0
LISA automation notes 0
Customer notes 0
Days since last LISA note —
Public note ratio 0.0%
Current status In Progress
Days in current status 17.3 h
Customer wait status active no
Vendor wait status active no