Ticket Engagement Quality
Engagement
20260903-18 — Electrocomp
Hannah has been actively engaged on this 32-day quote request with 13 notes spanning September 9 through October 5. Most recent activity was yesterday (Oct 5) when she scheduled a meeting with Tony and Jordan for today at 15:00. Clear progress is visible: deal registration with Pinnacle, NAS quotes obtained from PC International, server specification refined in collaboration with Jordan, and internal coordination sustained throughout. However, every single note is internal — Electrocomp has received zero customer communication in 32 days on a quote request that is nearing resolution.
Next action
Hannah should send a public update to Electrocomp today before or immediately after the Tony/Jordan meeting, confirming the quote is being finalized and setting a delivery date. A month-long silence on a quote request risks customer frustration even though internal work has been steady.
Churn observations
No reassignments. Jordan is a supporting collaborator (asking for specs, approving direction) but Hannah remains the assigned technician and the primary driver throughout.
Signals