Engagement

This IMAP migration ticket sat idle for 31 days after Andre sent detailed customer information to Ryan on 2026-09-15, followed by licensing prep work from lisaferguson on 2026-09-21. Since 2026-09-21, there has been zero human tech engagement despite the customer never replying to the migration plan. The status was only just changed to 'Waiting For Customer' today (0.92 days in current status), suggesting reactive rather than proactive monitoring. All five technical notes are internal; no public communication or follow-up has gone to the customer since mid-September.

Andre should send a public email to Ryan today acknowledging the 38-day silence, re-summarizing the IMAP migration plan and next steps, and explicitly asking for confirmation or any blockers so the work can proceed.

No reassignments or ping-pong detected. Early-September collaboration between Jordan and Andre appears coordinated rather than churned. lisaferguson's licensing note on Sept 21 was likely preparatory work.