Engagement

The ticket has gone 39 calendar days with zero public customer engagement—all two of Justin's notes (2026-09-22 and 2026-10-14) are internal only. Justin's first note mentioned Prudence dropping off a laptop on 2026-09-23; that plan appears to have failed silently. His second note on 2026-10-14 stated the ticket was 'pending Amanda sending her machine,' but no follow-up or public message to confirm this expectation with the account is visible. Last tech activity was 9.87 days ago; the ticket entered 'Waiting For Customer' status only 0.69 days ago (presumably without a public nudge). The customer has never replied.

Justin should send a public note to Amalgamated Nursing Services immediately clarifying that Amanda's laptop must be sent to the office to resolve the missing files issue—confirm the logistics, provide a deadline, and request acknowledgement so this ticket can move forward.