RITO Ops

20260914-24 — Hot Cares

Medium
Status Escalate in-house Assigned lisaferguson Opened 41.6 d ago Modified 2.4 d ago Ticket id 24428400
Healthy confidence 0.90

This 39-day equipment prep ticket for a Nov 6 event shows active human engagement as of yesterday (2026-10-23). lisaferguson, the assigned tech, provided a detailed public status update confirming the box check is complete, with items ordered for Monday delivery and next steps pending Tyrone's layout confirmation. While there was a 21-day gap between Justin's Sep 28 promise and Hannah's Oct 19 escalation with concrete deliverables (two SharePoint docs to reconcile), Lisa has since driven the ticket forward with measurable progress. The status just moved to 'Escalate in-house' 0.42 days ago, coinciding with her most recent note.

lisaferguson should confirm with Tyrone today or early next week what additional items are needed once the layout change is finalized, so the order can be placed in time for the Nov 6 event.

No reassignments detected. Justin, Hannah, and Lisa have collaborated on this task — Justin requested checklists, Hannah provided the reconciliation task, Lisa is executing. This is normal multi-tech coordination on a complex prep task, not churn.

Deterministic measurements

computed in Python, not LLM-derived
Days since last tech activity 10.1 h
Days since last tech note 10.1 h
Days since last tech time entry —
Tech notes 5
Tech time entries 0
LISA automation notes 0
Customer notes 0
Days since last LISA note —
Public note ratio 40.0%
Current status Escalate in-house
Days in current status 10.1 h
Customer wait status active no
Vendor wait status active no