Engagement

This 35-day-old Medium-priority quote ticket has been assigned to Hannah for the entire duration. Hannah made a single internal note on 2026-09-21 (day 7) requesting quote materials from Charl, then disengaged completely. For the past 28.85 days—roughly 20 business days—there has been zero follow-up from Hannah, zero communication to the customer, and zero pressure signals (LISA alerts or customer inquiries) to force attention. The ticket remains labeled 'In Progress' despite complete stagnation.

Hannah should immediately send a public reply to the Hot Cares team confirming receipt of the original request, stating where the quote stands (whether Charl has delivered the materials), and committing to a specific delivery date. If Charl has not responded, she should escalate internally or offer an alternative path forward.