Engagement

Justin's last engagement was 2026-09-29 when he sent an email — 25 calendar days (roughly 17–18 business days) of complete silence since then. All six notes in the timeline are internal; the customer has received zero public communication about the NVME order status or the original Outlook issue. The ticket was recently moved to 'Waiting For Customer' status (0.69 days ago) but this status change carries no documented note, context, or follow-up action. No human technician has touched this ticket in almost a month.

Justin should send a public customer reply today confirming the current status of the NVME delivery, whether the hardware has arrived and been installed, and the current state of the Outlook restarting issue. If the NVME is still pending, provide an ETA and apology for the communication gap.

No reassignments; the work flowed from Justin to Hannah for quoting and ordering, then back to Justin. The handoff itself was not problematic, but the lack of closure or escalation context after 2026-09-29 left no clear owner or customer-facing narrative.