Ticket Engagement Quality
Engagement
20260922-33 — Service First GP (Pty) Ltd
Unknown
confidence 0.90
A licensing inquiry from Service First GP arrived on 2026-09-22 asking for the Exchange Online Archiving license purchase date for QUO0003365. Six days later, lisaferguson (the assigned technician) has posted zero notes, logged zero time entries, and no LISA automation activity is visible. The ticket remains in 'New' status. Insufficient engagement history to assess the handling pattern, but a straightforward billing query should have received at least a preliminary response after 6 calendar days.
Next action
lisaferguson should respond today with the purchase date for QUO0003365 or confirm the customer that the information is being researched.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
22.3 h
Customer wait status active
no
Vendor wait status active
no