Engagement

Assigned to Jordan on 2026-09-22. Three days later (2026-09-25), technician Lisa Ferguson logged a public phone call note asking Jordan to confirm the LISA user count (39 vs. 83) with the customer Tyrone, flagging a potential R 25,828 monthly invoice increase and a 50-device Webroot coverage gap, and stating 'I cannot do that' without confirmation. For 26.75 days, Jordan has provided zero engagement — no follow-up notes, no time entries, no customer contact visible. The ticket was recently moved to 'Waiting For Customer' status (0.85 days ago), but no evidence exists that Jordan initiated any actual customer communication.

Jordan should contact Tyrone at Hot 1027 FM today, confirm the correct LISA user, Antivirus, and Keeper quantities, document the answer, and post a public update with the corrected figures and any invoice impact before this ticket exceeds 30 days of tech silence.

No reassignments. Single handoff from Lisa Ferguson (escalation) to Jordan (assigned), but Jordan never picked it up.