Engagement

After a 24-day silence, lisaferguson's team engaged on 2026-10-22 with three internal notes discussing Billy's broken laptop in workshop, an approved replacement order (ticket 20261001-35), and R-Number allocation. Last tech activity was 1.62 days ago; status changed to 'Loan Unit Out' 0.69 days ago. However, Billy has received zero public communication in 25 days and does not know the repair vs. replacement decision, timeline, or costs—information he explicitly requested in his opening report. The ticket was effectively abandoned for 24 days before the recent recovery.

lisaferguson should send a public update to Billy today confirming the replacement order status, expected loan unit delivery date, ETA for the replacement laptop, and any associated costs.

Three different techs (lisaferguson, Jordan, Justin) posted notes on 2026-10-22 with no formal reassignments visible—suggesting unclear ownership or rapid internal handoff.