Engagement

Lisa Ferguson actively managed this 23-day cancellation ticket through Oct 19, coordinating with the customer (Tayla) and new provider (Jonathan) across 10 detailed notes. On Oct 19, she sent a public note to Jordan stating the account is paid up and ready for handoff. Jordan is the assigned technician but has zero visible engagement in the timeline — the status moved to 'Waiting For Customer' by Oct 21, and it has sat there for less than a day with no acknowledgment from Jordan that he received the handoff. Last tech activity was 2.75 days ago (Lisa's Oct 19 note). The ticket is appropriately parked pending customer action on the domain transfer, but the assigned tech must confirm he is actively monitoring it.

Jordan should send a public note to the customer confirming receipt of the account and expected timeline for the domain transfer completion. If no response from Jordan by end of business today, escalate to confirm he is actively on this ticket.

One implicit reassignment: Lisa Ferguson performing all work for an owner listed as Jordan. No visible response or engagement from Jordan since the Oct 19 handoff.