Engagement

This ticket was assigned to Jordan on 2026-10-01 and is now 20 calendar days old (approximately 14 business days). Zero human tech notes, zero tech time entries, and zero customer communication are recorded. The status was changed to 'Waiting For Customer' approximately 0.85 days ago without any public note or explanation. Jordan has never engaged with the customer to request the required folder path from Pierre, which is a prerequisite for the work to proceed. The ticket remains untouched by the assigned technician.

Jordan should immediately send a public note to Pierre explaining the delay, requesting the starting-level folder path for the Finance Data folder, and committing to a delivery timeline once the path is received. A follow-up should be scheduled if Pierre does not respond within 3 business days.