Engagement

This ticket shows active engagement throughout its 21-day lifecycle. Hannah sourced pricing (Oct 6), sent Billy two quote options (Oct 7), and, after no initial response, followed up and closed the ticket on Oct 19. Billy or Octagon accepted the refurbished Dell quote off-line, and Hannah placed the order with the supplier on Oct 21. lisaferguson (the assigned tech) took over today, sent the POP to Xperien, and immediately sent Billy a public note confirming the order and providing a 5–7 day ETA for stock confirmation. Last tech activity was 0.88 days ago (today). The 'Pending - Stock Arrival' status is legitimate and only just transitioned today; no customer is waiting for a response.

lisaferguson should set a calendar reminder to follow up with Xperien around Oct 26–27 (day 5–6 of the ETA window) if no confirmation has been received. Send Billy a brief holding update at that point if needed.