Engagement

Ticket opened 2026-10-08 for Spanning license account alignment. Jordan made two internal notes on 2026-10-08 and 2026-10-13 consolidating multiple related tickets, then went silent. Last tech activity was 9 calendar days ago (approximately 7 business days). The ticket is marked 'In Progress' but has zero public communication — all notes are internal and the customer has received no updates since the original request. No time entries were logged, suggesting the consolidation may not have progressed to actual remediation work.

Jordan should send a public customer reply today confirming receipt of the Spanning–365 alignment request, summarizing the scope of accounts affected, and providing a remediation timeline.

No reassignments or handoffs visible. Jordan appears to have inherited multiple tickets through consolidation but engagement stalled after triage.