Ticket Engagement Quality
Engagement
20261009-6 — Ridge Line Roofing
Abandoned
confidence 0.95
Ridge Line Roofing's Pastel RDP server outage was logged on 2026-10-09; the ticket is now 13 calendar days old with zero human engagement. Andre has posted no notes and logged no time entries. The status was changed to 'In Progress' on 2026-10-22 but with no accompanying notes, explanation, or work recorded. No customer follow-up is visible either, suggesting they have not been informed of any progress or investigation status.
Next action
Andre should post a public reply to Ridge Line Roofing today acknowledging the Pastel server issue, confirming the investigation status, and providing an estimated timeline for resolution.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
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Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
22.1 h
Customer wait status active
no
Vendor wait status active
no