Engagement

Lisa Ferguson created this quote workflow ticket on 2026-10-15 describing a pending Kerio Control subscription renewal awaiting customer approval and a PO. The status was changed to 'Pending - Quote Approval' within the last day (days_in_current_status_approx: 0.4). However, zero follow-up notes, zero time entries, and an empty timeline mean no human engagement is visible beyond the initial ticket setup. Over 4 calendar days (~3 business days), there is no record of confirmation that the quote was delivered to the customer or that approval expectations were communicated.

Lisa Ferguson should confirm that the quote was delivered to African Rainbow Minerals via email or the primary contact channel and post a public note on the ticket confirming the approval timeline and next steps (e.g. expected PO timeframe, follow-up date).