Ticket Engagement Quality
Engagement
20261016-1 — ChilliBlu Consulting (Pty) Ltd
Healthy
confidence 0.85
Justin sent two emails on 2026-10-22 and 2026-10-23 (most recent activity 0.68 days ago) and transitioned the ticket to 'Waiting For Customer' status, which became active only 0.68 days ago. The ticket is 7 days old with clear forward motion — Justin reached out to Marieke and the customer contact, then moved the ticket to the correct holding state. No abandonment or churn is visible; this is normal workflow progression for a spare laptop setup.
Next action
No action required yet — the ticket is actively managed and only just entered the waiting phase. Monitor for customer response; if no reply arrives within 3 business days, Justin should send a public follow-up nudge.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
16.3 h
Days since last tech note
16.3 h
Days since last tech time entry
—
Tech notes
2
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
Waiting For Customer
Days in current status
16.3 h
Customer wait status active
yes
Vendor wait status active
no