Ticket Engagement Quality
Engagement
20261016-17 — Corporate Apartment Group
Healthy
confidence 0.85
Jordan is assigned to this ticket, but all visible activity is from lisaferguson (a human technician, not the LISA automation). The first note on 2026-10-16 documented the customer's Microsoft licensing change request with a detailed spreadsheet. After a 7-day gap, lisaferguson posted a public approval on 2026-10-23: 'Please go ahead with the changes below as requested by Veno.' The most recent engagement was 10 hours ago, well within the 3-business-day threshold. The ticket is currently 'In Progress' with no waiting-status active.
Next action
Confirm with lisaferguson (or Jordan if reassigned) the timeline for implementing the approved license changes and document who will execute the modifications.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
10.1 h
Days since last tech note
10.1 h
Days since last tech time entry
—
Tech notes
2
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
100.0%
Current status
In Progress
Days in current status
10.1 h
Customer wait status active
no
Vendor wait status active
no