Ticket Engagement Quality
Engagement
20261019-3 — Octagon Business Solutions (Pty) Ltd
Unknown
confidence 0.80
This DMARC compliance alert was created on 2026-10-19 and is now 2 calendar days old with zero engagement from any actor. Jordan is assigned but has posted no notes, logged no time, and has not acknowledged the ticket. The timeline is empty — no activity from technician, automation, or customer. No waiting status is active to explain the silence. The ticket lacks sufficient engagement or documentation to assess health.
Next action
Jordan should review this ticket today and post a public note to the customer acknowledging the DMARC compliance alert, confirming whether the issue requires investigation, and setting an expectation for resolution.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
DMARC
Days in current status
—
Customer wait status active
no
Vendor wait status active
no