Ticket Engagement Quality
Engagement
20261019-17 — Nkunzi Pharmaceuticals (Pty) Ltd
Healthy
confidence 0.85
This ticket was created 2026-10-19 at 08:52 and received triage from Justin within three minutes at 08:55, directing Tyrone to log time and close when done. The ticket shows no waiting status and active tech engagement within hours of creation. However, no public customer reply has been sent yet to acknowledge the Outlook pop-up issue, and the work directive from Justin ('enabling the archive') does not align with the ticket's stated problem (Outlook pop-up when opening).
Next action
Tyrone should send a public customer reply acknowledging the reported Outlook issue and confirming the expected resolution timeline.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
20.2 h
Days since last tech note
20.2 h
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
Pending Resolve
Days in current status
20.2 h
Customer wait status active
no
Vendor wait status active
no