Ticket Engagement Quality
Engagement
20261019-18 — Nkunzi Pharmaceuticals (Pty) Ltd
Healthy
confidence 0.95
This is a brand-new Medium-priority ticket created on 2026-10-19 for a laptop power-on issue at Nkunzi Pharmaceuticals. It is 1 calendar day old, assigned to Tyrone, and in 'In Progress' status. No activity is visible on the timeline yet, which is normal for a newly created ticket — engagement should land within the next 1–2 business days. No waiting conditions are active.
Next action
Tyrone should contact the customer today to confirm issue details and provide initial troubleshooting steps or dispatch timeline.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
14.2 h
Customer wait status active
no
Vendor wait status active
no