Ticket Engagement Quality
Engagement
20261019-28 — Service First GP (Pty) Ltd
Healthy
confidence 0.95
This ticket was created today (2026-10-19 at 15:39) and assigned to Andre. It is 0 calendar days old with no human tech engagement, LISA activity, or customer follow-up yet. The ticket is in 'New' status and has not had time for engagement to land. This is the expected state for a same-day assignment.
Next action
Andre should review the ticket today and either send a public note to confirm receipt and next steps (e.g., device collection schedule for the wipe/reload), or if internal routing is needed, flag dependencies and a timeline.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
13.2 h
Customer wait status active
no
Vendor wait status active
no