Engagement

This Medium-priority procurement ticket is 4 calendar days old with consistent tech engagement throughout. Tyrone initiated product discovery and quotes on 2026-10-20, forwarding results to Hannah by 2026-10-22. Hannah closed the loop on 2026-10-23 by sharing quote QUO0006540 with the customer. Last tech activity was 0.76 days ago (yesterday morning). The ticket correctly sits in 'Pending - Quote Approval' reflecting the workflow state. No gaps, no reassignments, no stalled handoffs.

Hannah should post a single public note to the customer summarizing the quote items (UniFi products and cabling), the quote number, and confirming the next step (approval triggers the work order). This creates a single source of truth in the customer portal.

Two techs active (Tyrone and Hannah) but no churn evident—appears to be normal division of labor (Tyrone sourced products; Hannah managing customer approval loop). No reassignments.