Engagement

lisaferguson placed this UPS order on 2026-10-20 and has been actively tracking vendor ETA. She posted a public update on 2026-10-22 confirming she followed up with the vendor, then another on 2026-10-23 confirming stock hasn't arrived yet and she will continue monitoring. The ticket entered 'Pending - Stock Arrival' status less than one day ago. Both notes are public, so the customer has full visibility into progress. The technician is clearly engaged with recent activity and the ticket is appropriately parked pending vendor delivery.

lisaferguson should post a public update to the customer once the vendor confirms stock arrival, or within 1 business day with a revised ETA if no update is received.