Ticket Engagement Quality
Engagement
20261020-20 — Hamar Controls
Healthy
confidence 0.92
This is a brand-new hardware order ticket created 2026-10-20. Lisa Ferguson responded the same day with two notes: an internal note documenting the POP sent to supplier Xperien, and a public note to the customer confirming the order with a confirmed ETA of 27 Oct. The ticket is correctly in 'Pending - Stock Arrival' status with vendor-wait active. Engagement is current and appropriate for a hardware procurement stage.
Next action
Lisa Ferguson should monitor for delivery confirmation from Xperien and send a follow-up to the customer if the 27 Oct ETA approaches without supplier confirmation.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
14.6 h
Days since last tech note
14.6 h
Days since last tech time entry
—
Tech notes
2
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
50.0%
Current status
Pending - Stock Arrival
Days in current status
14.6 h
Customer wait status active
no
Vendor wait status active
yes