Ticket Engagement Quality
Engagement
20261021-3 — Grinding Media South Africa Pty Ltd
Unknown
confidence 0.85
Ticket 20261021-3 opened 2026-10-21 and is now 2 days old, assigned to MJ in 'New' status. The description outlines an invoice question from domains.co.za with intent noted ('Jordan will contact her to discuss'), but the timeline shows zero technician activity — no notes, no time entries, and no customer communication logged. MJ has not yet engaged with this ticket.
Next action
MJ should send a public note to Grinding Media acknowledging receipt of the domains.co.za invoice question and providing a response timeline, or if work has begun, log a time entry to document active engagement.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
18.2 h
Customer wait status active
no
Vendor wait status active
no