Ticket Engagement Quality
Engagement
20261021-5 — Octagon Business Solutions (Pty) Ltd
Healthy
confidence 0.95
Hannah received this quote request on 2026-10-21 and issued an initial quote (QUO0006537) within three minutes. When Farai replied the next morning clarifying the scope (RAM only, no headsets), Hannah immediately corrected and reissued the quote the same day with no installation charge due to managed services status. Three technical notes in 24 hours with zero delays between customer feedback and response indicates active, responsive engagement on a fresh, medium-priority request.
Next action
No action required. Hannah should monitor for Farai's approval or further questions on the revised quote.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
21.6 h
Days since last tech note
21.6 h
Days since last tech time entry
—
Tech notes
3
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
0.0%
Current status
Pending - Quote Approval
Days in current status
21.6 h
Customer wait status active
no
Vendor wait status active
no