Engagement

This Medium-priority ticket was opened on 2026-10-21 (Tuesday) and is now 4 calendar days old, spanning 4 business days of potential work. It is assigned to Jordan and remains in 'New' status with zero visible engagement: no notes, no time entries, and modifiedDate is null. The ticket explicitly requires Jordan (and Tony) to review the Yeastar S300 setup and deliver recommendations. With 4 days elapsed, the complete absence of any activity or communication from Jordan makes it unclear whether this review task has been triaged, scheduled, or overlooked. The customer has received no acknowledgment or timeline estimate.

A manager should reach out to Jordan directly today to confirm he has accepted this ticket and to understand when he will begin the review. Concurrently, Jordan should send an immediate public note to the customer acknowledging receipt and providing an estimated timeline for completing the PBX recommendations.