Ticket Engagement Quality
Engagement
20261021-7 — BFIH Procurement & Service (Pty) Ltd
Unknown
confidence 0.75
This Keeper Password Manager setup ticket was created on Oct 21 and is now 4 days old, assigned to Jordan. Zero engagement is visible: no tech notes, no time entries, and no customer communication, despite the explicit requirement to 'contact Gavin to schedule a session.' Three business days (Oct 21–24) have passed with no action. The ticket remains in 'New' status pending Jordan's initial contact with Gavin Beswick.
Next action
Jordan should contact Gavin Beswick today to schedule the setup session and send a public update to Hannah Ainsley confirming the appointment is being arranged.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
—
Customer wait status active
no
Vendor wait status active
no