Engagement

This Medium-priority ticket was created on 2026-10-21 and assigned to Tyrone. After two calendar days (spanning Wednesday and Thursday with Friday morning arrival), there are zero visible tech notes, time entries, or post-creation customer engagement in the timeline. The ticket remains in 'New' status. No LISA automation activity is recorded. The action items are clearly defined and actionable. The ticket has not yet crossed the 3 business day threshold, but the complete absence of any engagement signal—even an internal acknowledgement or time-log entry—makes engagement quality opaque at this point.

Tyrone should post an internal note today acknowledging the ticket and confirming when the Bullphish investigation will begin. Follow with a public customer note to Hisec outlining the analysis steps and expected timeline.