Ticket Engagement Quality
Engagement
20261022-10 — RITO Technologies
Healthy
confidence 0.92
This order ticket was created on 2026-10-22 morning and assigned to Lisa Ferguson. Within 18 hours, by 2026-10-23 at 11:08, Lisa logged a phone call — a public note documented on the ticket visible to the customer. The ticket is 1 calendar day old, in 'In Progress' status with no waiting statuses active. This demonstrates immediate and active tech engagement on a fresh order with no indication of stall or neglect.
Next action
Continue with order fulfillment per the phone call documented. No intervention required at this time.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
18.0 h
Days since last tech note
18.0 h
Days since last tech time entry
—
Tech notes
1
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
100.0%
Current status
In Progress
Days in current status
17.5 h
Customer wait status active
no
Vendor wait status active
no