Ticket Engagement Quality
Engagement
20261022-20 — Gauteng Media Development Project
Healthy
confidence 0.95
This is a brand-new cancellation ticket (1 day old) with immediate and active human engagement from lisa ferguson. She sent a cancellation letter to ICT Globe on 2026-10-23T11:54, posted a public update to the client at T12:01, and logged receipt of the supplier's response email at T18:51 — all within the first 24 hours. The ticket's transition to 'Waiting Service Provider' status is appropriate and expected for a vendor cancellation workflow. No signs of abandonment or drift.
Next action
Continue monitoring for ICT Globe's formal cancellation confirmation. If no substantive progress is received within 5 business days, lisa ferguson should follow up directly with the supplier.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
10.1 h
Days since last tech note
10.1 h
Days since last tech time entry
—
Tech notes
3
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
100.0%
Current status
Waiting Service Provider
Days in current status
10.1 h
Customer wait status active
no
Vendor wait status active
yes