Ticket Engagement Quality
Engagement
20261023-7 — RITO Technologies
Healthy
confidence 0.95
Ticket 20261023-7 was created today at 06:25 UTC and assigned to Andre in 'In Progress' status. There are zero tech notes, time entries, or LISA activity visible — which is expected for a ticket that is less than one day old. Andre has not yet had opportunity to engage. The customer request is clear (Claude skill to replace legacy scripts) and Andre is assigned.
Next action
Andre should review the ticket details and send a public reply to RITO Technologies today confirming receipt and providing an estimated timeline for skill creation.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
In Progress
Days in current status
22.3 h
Customer wait status active
no
Vendor wait status active
no