Ticket Engagement Quality
Engagement
20261023-8 — RITO Technologies
Healthy
confidence 0.95
This ticket was created today (2026-10-23) and is assigned to lisaferguson. Justin from RITO Technologies has submitted a straightforward procurement request for a USB to RJ45 console cable with a direct product link. The ticket is in 'New' status with zero days of elapsed time. No human engagement is yet visible on the timeline, which is normal for a fresh ticket created this morning.
Next action
lisaferguson should acknowledge receipt of the request with a public note confirming the item is in stock or sourcing, and provide an expected delivery/availability date.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
21.4 h
Customer wait status active
no
Vendor wait status active
no