Ticket Engagement Quality
Engagement
20261023-10 — RITO Technologies
Healthy
confidence 0.95
This is a fresh Medium-priority procurement request opened today at 08:01 (now 16 hours old). The ticket was assigned to human technician Lisa Ferguson (lisaferguson) and is in 'New' status. No tech activity or notes are visible yet, which is expected — the ticket has only just entered the queue. The customer (Justin from RITO Technologies) is requesting additional sellotape stock with photographic evidence of the empty box.
Next action
Lisa Ferguson should acknowledge receipt of the request today and confirm the procurement timeline or escalate to the appropriate supplier contact.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
New
Days in current status
16.6 h
Customer wait status active
no
Vendor wait status active
no