Engagement

This Critical backup failure ticket was created today (2026-10-23) at 08:51 and assigned to Jordan. LISA has posted the automated alert at 10:51 and a follow-up note at 12:36 indicating the customer (TRM Supplies cc) is out of the country with a re-arm date of 2026-11-06. The ticket is appropriately in 'Waiting For Customer' status, and at 0 days old there has been insufficient time for human tech engagement to occur. The status transition is grounded in real customer unavailability, not a workaround.

Jordan should acknowledge the ticket today to confirm understanding of the Critical backup failure and the customer's unavailability through November 6th, establishing the escalation path if the issue resurfaces before then.