Ticket Engagement Quality
Engagement
20261023-15 — Hisec Wealth & Financial Services
Healthy
confidence 0.95
This is a brand-new Medium-priority ticket opened on 2026-10-23 at 10:28 AM requesting profile setup on a laptop with SharePoint access. Justin was assigned within 2 hours of creation (modified at 12:23 PM the same day). No tech notes, time entries, or customer replies are visible yet, but the ticket is only 0 days old — there has been no time for meaningful engagement to land. The status is 'Pending Resolve' and no waiting status is active.
Next action
Justin should acknowledge receipt and provide an initial assessment or ETA on the profile setup within the next business day.
Signals
Deterministic measurements
computed in Python, not LLM-derived
Days since last tech activity
—
Days since last tech note
—
Days since last tech time entry
—
Tech notes
0
Tech time entries
0
LISA automation notes
0
Customer notes
0
Days since last LISA note
—
Public note ratio
—
Current status
Pending Resolve
Days in current status
16.6 h
Customer wait status active
no
Vendor wait status active
no